What information we collect

• your name

• email address

• telephone number, if you provide it

• your preferred type of stay

• dates you are considering

• number of guests

• information included in your enquiry message

• information you provide when discussing or arranging a stay with us

• correspondence between you and Chenevaux

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We may also collect certain technical information automatically when you visit the website, such as information about your device, browser and how the website is used. The information collected depends on the services and cookies operating on the website.

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How we collect your information

• We collect information when you:

• complete the enquiry form on our website

• contact us by email

• contact us by telephone or other direct means

• make or discuss a booking

• use the website, where information is collected through cookies or similar technologies

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Why we use your information

• We use personal information to:

• respond to enquiries

• discuss your accommodation requirements

• determine availability

• arrange and administer stays

• communicate with you before, during and after a stay where necessary

• provide information you have requested

• manage our business and accommodation services

• maintain the security and operation of our website

• comply with legal and accounting obligations

• understand how our website is used, where you have given the necessary consent for non-essential analytics or similar technologies

• We do not use your enquiry information to send you unrelated marketing unless we have a lawful basis to do so.

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Legal basis for using your information

Depending on the circumstances, we process personal information because:

• it is necessary to respond to your request or take steps towards arranging a stay;

• it is necessary to fulfil a contract with you;

• we are required to comply with a legal obligation;

• we have a legitimate interest in operating and improving Chenevaux and our website; or

• you have given consent where consent is required.

• The appropriate legal basis depends on the particular processing activity.

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Who has access to your information

Your information may be processed by:

• Chenevaux and the people responsible for managing your enquiry or stay;

• Wix, as the provider hosting and supporting this website and its associated services;

• email and other technology providers used by us to communicate with you;

• other service providers where necessary to operate our website or administer a stay.

• We do not sell your personal information.

• Where third-party services are used, they may process information according to their own privacy policies and contractual arrangements.

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Wix

• This website is hosted using Wix.

• Wix provides website hosting, forms and other technical services that may involve the processing or storage of visitor information. Wix also uses cookies and other technologies necessary to operate and secure its platform.

• Our use of Wix does not remove our responsibility for explaining how personal information is processed through this website.

 

How long we keep your information

• We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

• Enquiry information that does not lead to a stay will normally be retained only for as long as necessary to deal with the enquiry and for our reasonable business and legal record-keeping purposes.

• Information relating to completed stays may need to be retained for longer to meet accounting, tax, legal or other regulatory obligations.

• Where a specific legal retention period applies, we will retain the relevant information for that period.

 

Your rights

Depending on the circumstances and applicable law, you may have rights including:

• the right to know what personal information we hold about you;

• the right to request correction of inaccurate information;

• the right to request deletion of your information;

• the right to restrict certain processing;

• the right to object to certain processing;

• the right to withdraw consent where processing is based on consent;

• the right to receive certain information in a portable format.

To exercise your rights, contact us at: info@chenevaux.com

We may need to verify your identity before fulfilling a request.

You also have the right to make a complaint to the Commission nationale de l'informatique et des libertés (CNIL), the French data protection authority.

 

Cookies

This website uses cookies and similar technologies. Some are necessary for the website to function, while others may be used for analytics or other purposes where permitted.

For more information, please see our Cookie Policy.

 

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

The date at the top of this page shows when the policy was last updated.

 

Contact

If you have any questions about this Privacy Policy or the way your information is handled, please contact:

CHENEVAUX

SAINT-PIERRE-DE-MAILLÉ

86260

info@chenevaux.com

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