Last updated 23/08/2026

About these terms

These Terms & Conditions apply to stays arranged directly with Chenevaux at Chenevaux, Saint-Pierre-de-Maillé, Vienne, France.

They apply to both:

• Hosted Stays

• Independent Cottage Stays

By confirming a stay with us, you agree to these terms.

The accommodation

Chenevaux is a private property comprising our home and the accommodation offered to guests.

For Independent Cottage Stays, guests have exclusive use of the cottage and its private gardens, together with access to the wider areas of the property made available to guests.

For Hosted Stays, the accommodation and arrangements are as described for the particular stay booked.

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Booking and confirmation

An enquiry submitted through our website does not itself constitute a confirmed booking.

A stay becomes confirmed only when we have agreed the dates, accommodation and applicable price with you and have confirmed the booking in writing.

Your booking confirmation will set out the relevant payment arrangements and any stay-specific information.

Number of guests

The number of guests staying at the property must not exceed the number agreed at the time of booking.

The Independent Cottage Stay accommodates up to five guests.

Hosted Stays accommodate up to four guests, unless otherwise agreed with us in writing.

Please contact us in writing before arrival if your circumstances change.

No additional person may stay at the property without our prior agreement.

Independent Cottage Stays

Payment

A payment of 25% of the total accommodation price is required at the time of booking. This payment constitutes arrhes and will be deducted from the total price of the stay.

The remaining balance is due 60 days before arrival.

For bookings made within 60 days of arrival, full payment is required at the time of booking.

Payment instructions will be provided by email.

The total price and payment arrangements applicable to your stay will be confirmed before your booking is finalised.

Cancellation

If you cancel more than 30 days before your arrival date, the 25% arrhes will be retained and any other payments made towards the stay will be refunded.

If you cancel 30 days or less before arrival, no refund will normally be due.

If a guest does not arrive for their confirmed stay, or chooses to leave before the agreed departure date, no refund will normally be due for the unused portion of the stay.

These cancellation arrangements are subject to any mandatory rights that apply under French consumer law.

Security deposit

For Independent Cottage Stays, a refundable security deposit of €300 is required by bank transfer no later than seven days before arrival.

The security deposit will be refunded within 48 hours of departure, following inspection of the property, provided no damage has occurred and the house rules have been followed.

If a deduction is required, we will explain the reason and amount promptly.

The security deposit is requested as a precaution and is expected to be returned in full.

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Hosted Stays

Payment and cancellation

Payment and cancellation arrangements for Hosted Stays will be communicated to you before your booking is confirmed and will form part of your booking agreement.

The arrangements may differ from those applying to Independent Cottage Stays because Hosted Stays operate on specific dates and arrangements.

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Travel insurance

We strongly recommend that guests arrange appropriate travel insurance, including cancellation and travel disruption cover, before their stay.

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Arrival and departure

For Independent Cottage Stays:

Check-in: from 15:00 until 21:00
Check-out: by 10:00

Early arrival is not available unless agreed with us in advance.

Late check-out may sometimes be possible by prior arrangement and may incur an additional charge.

Hosted Stay arrival and departure arrangements will be communicated as part of the relevant stay.

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Use of the property

Chenevaux is intended as a peaceful place to stay.

Guests are asked to treat the cottage, gardens, pool, grounds and contents with care.

Guests are asked to use the recycling and waste facilities provided and to leave the property reasonably clean and tidy at the end of their stay.

The accommodation must not be used for parties, events or large gatherings unless specifically agreed with us in writing.

Only the people included in the booking may stay at the property unless additional guests have been agreed in advance.

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Minimum stay

A minimum stay of two nights applies throughout the year, except during June, July and August, when a minimum stay of four nights applies.

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Payment

The price, deposit or payment schedule applicable to your stay will be confirmed before your booking is finalised.

No additional person may stay at the property without our prior agreement.

A 25% non-refundable deposit is required at the time of booking.

The remaining balance is due 30 days before arrival.

For bookings made within two months of arrival, full payment is required at the time of booking.

Payment instructions will be provided by email.

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Security Deposit

For Independent Cottage Stays a refundable security deposit of €300 is required by bank transfer no later than 7 days prior to arrival.

The deposit will be refunded within 48 hours of departure, following inspection of the property, provided no damage has occurred and house rules have been followed.

Any deductions will be communicated promptly with explanation.

The security deposit is requested as a precaution and is expected to be returned in full.

Cancellation Policy

Cancellations made more than 14 days before arrival will receive a refund of any payments made excluding the non-refundable deposit

Cancellations made within 14 days of arrival are non-refundable

This should state clearly:

when cancellation is free, if applicable;

deposits and whether they are refundable;

what happens if you cancel;

what happens if the guest cancels;

whether travel insurance is recommended.

Travel insurance
We strongly recommend that guests arrange appropriate travel insurance, including cancellation and travel disruption cover, before their stay.

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Arrival and departure

For Independent Cottage Stays:

Check-in: from 15:00 until 21:00
Check-out: by 10:00

Early arrival is not available unless agreed in advance.

Late check-out may sometimes be possible by prior arrangement and may incur an additional charge.

Hosted Stay arrival and departure arrangements will be communicated as part of the relevant stay.

Use of the property

Chenevaux is intended as a peaceful place to stay.

Guests are asked to treat the cottage, gardens, pool, grounds and contents with care.

Guests are asked to use the recycling and waste facilities provided and to leave the property reasonably clean and tidy at the end of their stay.

The accommodation must not be used for parties, events or large gatherings unless specifically agreed in writing.

Only the people included in the booking may stay at the property unless additional guests have been agreed in advance.

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Inventory/condition

Guests should notify us as soon as possible after arrival if they notice any damage, missing items or problems with the accommodation. This allows us to address them promptly and ensures that pre-existing issues are not attributed to the guest.

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Smoking and vaping

Smoking and vaping are not permitted inside the cottage.

Smoking may take place only in the designated outdoor area, using the facilities provided.

Pets and animals

Pets and other guest animals are not permitted on the property.

Guests may encounter our own animals around Chenevaux. Guests are asked not to feed them.

Swimming pool

The heated swimming pool is available to guests during the published pool season, subject to weather, maintenance and any circumstances outside our reasonable control.

For Independent Cottage Stays, the pool is available to guests between:

09:00 and 21:00

The pool is closed outside these hours for maintenance and occasional private use.

The pool area is enclosed and secured by a lockable gate. Please ensure the security gate is closed at all times.

Children must be supervised by a responsible adult at all times. Guests use the pool and pool area at their own risk.

If the pool has to close because of government or local water restrictions, we will inform guests as soon as reasonably possible. No compensation will be payable where closure is required by such restrictions.

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Gardens and activities

Guests may enjoy the areas of the property made available to them, including the private cottage gardens

and the wider grounds.

Outdoor activities such as pétanque, croquet, garden golf, badminton and table tennis are available for guests to enjoy.

Equipment is provided for guest use.

Guests, and particularly children, must take reasonable care when using outdoor areas and equipment.

Damage and breakages

Guests are responsible for taking reasonable care of the accommodation and its contents.

Accidental breakages happen. We simply ask that you tell us as soon as possible so that we can repair or replace anything that needs attention.

Guests may be charged for significant damage caused deliberately, through negligence or through failure to follow reasonable instructions.

Noise and consideration for others

Guests are welcome to enjoy the property and grounds during the day.

As Chenevaux is also our home, we ask guests to keep noise to a minimum after 23:00.

Electricity, heating and firewood

Normal household use of electricity, heating and other utilities is included unless otherwise stated.

Firewood provided for the cottage is for use in the log-burning fire.

Guests must follow any instructions provided for safe use of the fireplace.

Electric vehicle charging
Electric vehicle charging is not available at Chenevaux. Guests must not charge electric vehicles from the cottage or other electrical outlets on the property. Public charging facilities are available nearby.

Parking

Private parking is available for up to two cars directly outside the cottage, with additional parking available by arrangement.

Guests are responsible for their vehicles and belongings.

Children and equipment

Subject to availability, we can provide baby and child equipment such as a travel cot, bed guard and high chair.

Please request these when booking so that we can prepare them in advance.

Internet and mobile service

Wi-Fi/mobile connectivity and mobile phone reception can vary and are dependent on service providers and circumstances outside our control.

Water

Tap water at Chenevaux is safe to drink.

The water is naturally very hard and has a relatively high mineral content.

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Changes or cancellation by Chenevaux

We will make every reasonable effort to provide the accommodation and facilities described at the time of booking.

In exceptional circumstances, it may become necessary to alter or cancel a booking.  If we need to cancel a confirmed Cottage Stay, we will inform you as soon as reasonably possible.

Where the payment made constitutes arrhes, the applicable legal consequences will apply.

Any other payments made towards a cancelled stay will be refunded where required.

We will not be responsible for additional costs you incur as a result of the cancellation, such as travel, accommodation or other arrangements, except where required by law.

If a facility such as the swimming pool becomes unavailable because of circumstances outside our reasonable control, we will communicate this to guests as soon as reasonably possible.

Nothing in these Terms & Conditions excludes or limits any liability or legal obligation that cannot lawfully be excluded or limited.

No-show and early departure

If a guest does not arrive for their confirmed stay, or chooses to leave before the agreed departure date, no refund will normally be due for the unused portion of the stay.

This is subject to any mandatory rights that apply under French law.

Liability

We take reasonable care to provide a safe and comfortable environment, but guests remain responsible for their own safety and for the supervision of children in their care.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Complaints

If you have a problem during your stay, please tell us as soon as possible.

We live at Chenevaux and will always do our best to address problems promptly while you are here.

If you wish to make a complaint after your stay, please contact: info@chenevauxcom

We will make every reasonable effort to resolve any complaint directly with you.

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Consumer mediation

Details of the consumer mediator applicable to Chenevaux will be provided here once our mediation arrangements have been established.

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Personal information

Personal information provided when enquiring about or arranging a stay is handled in accordance with our Privacy Policy.

Applicable law

These Terms & Conditions are governed by the laws applicable in France.

Nothing in these Terms & Conditions affects any mandatory rights that consumers have under applicable consumer protection law.

Contact

CHENEVAUX
SIRET: 977527373
CHENEVAUX,

86260

SAINT-PIERRE-DE-MAILLÉ
Email: info@chenevaux.com
Telephone: 06 04 12 53 48

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